What side is the solar panel on as I am facing the awning?
The solar panel is located on the right hand side as you are facing the awning from the outside.
Can the solar panel sensor be moved to the other side?
No, the solar panel location is fixed.
Does the solar sensor panel need to be in direct sunlight, or if I have shade on that side of the home will it still work?
The Eos will still charge the battery if the solar panel is shaded, Any amount of ambient daylight will provide some level of battery charge current. The more light, the faster the charge.
What surfaces can the Sol-Lux Eos Awning be mounted to?
Any flat, plumb and straight surface directly above a window.
Does the hardware kit include mounting hardware for all types of surfaces?
Fasteners and plastic inserts are provided to accommodate mounting to wood and masonry.
I am not comfortable mounting my awning on my own, do you have any local installers I can use?
We recommend contacting your local handyman service for assistance.
My awning is installed but it will not operate, how do I activate the awning for operation after it is installed?
The EOS awning will activate on its own after detecting installation is completed. If the awning is not active after installation, the battery is likely not fully seated. Please remove the awning and verify the battery is fully seated. If the battery is full seated and the awning still does not activate, please contact Sol-Lux customer service.
How do I make sure my awning color and fabric match my home?
Color chips and fabric swatches are available to ensure a perfect match prior to placing an order. You can go to our design your own section, select up to 6 swatches (either hardware, fabric or a combo of both) and we will send them to you so you can ensure your awning matches your home.
How do I measure my window to get the dimensions to properly order the awning?
It is recommended to match awning length to the outside width of your window trim. If you would like a little more coverage on your window and have the necessary space above your windows to mount a wider awning, you can then order the awning larger than the outside width of your window trim. Please note, all Sol-Lux products are custom, made-to-order products and are non-returnable so we recommend following the standard measuring procedure.
What are the degrees of the pitch angle?
The canopy pitch is fixed at a 45 degree angle.
Does the awning come out in various pitches?
No, the Eos has a fixed 45 degree angle for maximum shade while providing ambient light and view.
What brand/type of fabric is used on the awning?
Only marine grade, Sunbrella outdoor fabric is used in your choice of over 70 fabric colors.
How do I prevent the awning from opening in cold weather?
The Eos is already programmed to not extend in temperatures below 40degF, this is adjustable via the available app however but the awning will not open if the temperature is below 25 degF
How do I prevent the awning from opening in a wind storm?
The Eos is already programmed to remain closed in windy conditions, wind threshold and reattempt delay time are adjustable via the available app
What happens if my awning is open and it is windy?
The Eos will automatically close if it senses excessive movement due to wind. The wind threshold is adjustable via the available app.
What happens if my awning is open and it is raining?
The Eos can remain open in rain without issue due to the 45deg canopy angle.
What happens if my awning is open and it is snowing?
If the Eos canopy collects sufficient snow to cause excessive sag, it will automatically close.
What type of maintenance is required for the awning?
Occasional cleaning of the solar panel will provide optimal performance but is not required.
What type of maintenance is required for the awning fabric?
Sunbrella recommends occasional rinsing with clear water to prevent dirt from becoming deeply embedded in the fabric.
How long is the life of the battery? Both for operation and for future replacement.
A fully charged Eos battery has sufficient power to allow more than 20 consecutive cycles and is expected to last 5 years or more before replacement.
Can I control the awning? If so, how?
Yes, an app providing a wide array of features and options, including manual extend and retract is available. The app name is the Sol-Lux Mobile App.
Where do I go to download the Sol-Lux Mobile App?
Does the App work with both Apple and Android devices?
Yes, the Sol-Lux App is available for both Apple and Android mobile devices.
Is there an additional cost for the App?
No, the Sol-Lux App is free for both Apple and Android mobile devices.